We only offer one physical returnable product, our Window Stickers and Buyers Guide Forms. In the unlikely event that the product you received is defective, damaged or you are unsatisfied with it, simply contact us to arrange a return. At least 95% of the remaining unused product must be shipped back to us at your expense. You may then either request a full refund or request that a replacement for that order be shipped to you at no additional charge.
WebLot is billed on the 1st of each month for the previous month usage. In the event that at any time you decide you no longer want to use WebLot, simply delete each dealer account associated with your account. You will then receive a pro-rated invoice on the 1st of the following month for the partial month usage. Due to the fact that charges are for services/usage already rendered, and due to the fact that at any time you are dissatisfied you can immediately stop further billing accrual, refunds are not available.
The VIN Advanced VIN decoding add-on is an optional subscription service and is prepaid every 30 days for 30 days of usage. With it, you have the option to manually renew your subscription each month, or have your billing method automatically charged. In the event that you are ever dissastisfied with the add-on, be sure to turn off auto-renew if enabled. If you need assistance with this, please contact us and we will be happy to help. Due to the fact that we have to pay each month for each subscriber, refunds are only available within the first 48 hours of the subscription and a refund may only be issued once per customer.
Users may download this product and use it free of charge during the 30 day trial period in order to evaluate the product prior to purchase. Once the user decides to purchase a DeskLot license, they prepay for a term of either 90 or 365 days. Since this product has a free 30 day trial, and since at the time of license purchase a unlock code for the term of the license (that cannot be revoked) has been issued, refunds are not available. DeskLot licenses are NOT automatically renewed. After the prepaid license period, if you the user decide to continue using the product, you simply purchase another 90 or 365 day license.
See Also: Terms and Conditions of Use Agreement